Frequently Asked Questions

You will not be prompted till you are about to complete checkout. However, you may not be prompted if you have previously been verified by BlueCheck even if that verification did not occur via TabaneroCigars.com.

This could be occurring for a variety of reasons. One being that incomplete information is being transmitted by your browser. Either try a different browser, preferably one you do not regularly use, or clear out your browser cache data and attempt to complete the purchase again. If you continue to have problems with age verification, please reach out to BlueCheck’s consumer support staff 24/7 at help@bluecheck.me

Age Verification – Powered By BlueCheck You can visit BlueCheck’s FAQ here. Blue Check’s FAQ

You can contact BlueCheck’s consumer support staff 24/7 at help@bluecheck.me for assistance with the verification process.

Unfortunately, due to Federal Restrictions on Age Verification, we are unable to process orders over the phone.

            Please try and clear your browser cache, information for each browser below

  • Chrome
  • Safari
  • Firefox

1. Select “My Account” from any of the Menu drop down under “Learn More”

2. Select the “Lost your password?” link

3. Enter you the email address that was used to register the account and select the “Reset password” button.

A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.

4. Check your email and click the link to reset your password

Please remember to check your spam and junk folders if you do not see it after 10 or 15 minutes.

5. Enter your new password and select the save the button.

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